Orders and payments

Focal is made by Fleckslabs Technology Private Limited. This page covers one-time purchases — credit packs — bought inside the app using UPI. For the recurring Focal Pro subscription, see managing your subscription.

Credit packs

What they are
Photo credits bought outright, in a choice of sizes
Prices
Shown in the app before you pay, and again on your payment confirmation
Payment method
UPI, processed by Razorpay
Expiry
Credits do not expire

Credit packs are one-time purchases. They do not renew and nothing is charged again. Pack sizes and prices change from time to time, so they are not listed here — what the app shows you at the moment you pay is what applies.

See what you have bought

Your credit balance and every photo you have made are in the app, on the account tied to your mobile number. Open Focal and tap the settings icon at the top right.

For a record of a specific payment, email us with the mobile number on your account and the approximate date, and we will send you the details.

Refunds

If a payment went out and the credits did not arrive, or you were charged something you did not expect, email contact@fleckslabs.com with:

  1. the mobile number your Focal account uses
  2. the date and amount of the payment
  3. the UPI reference number, if you have it

We will investigate and reply within one working day. Where a refund is due, it is returned to the account the payment came from. How long it then takes to appear is set by your bank rather than by us.

Purchases made through Google Play rather than UPI are handled under Google Play's own refund policy, through the Play Store.

Contact

Fleckslabs Technology Private Limited
contact@fleckslabs.com